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Chapter 28

How WorldZone Works

10 short units, about 12 minutes each. Watch, do, recall, say. Two of three recall questions right passes a unit.

The units10 units

01 The one question: who pays the main freight? Name the side that controls any shipment by asking one question: who pays the main international freight. Open
02 Two ends, one shipment: origin agent and destination agent Say what the origin agent and the destination agent each do, and why no forwarder can do both ends alone. Open
03 Nominated or free-hand Tell nominated cargo from free-hand cargo and say which side brought the business. Open
04 Neutrality: whose customer is it? Say whose customer a shipper is on a nominated job, and promise neutrality in a way a partner believes. Open
05 The same term, opposite jobs: in and out of Dubai For any term and direction, say whether a Dubai forwarder controls the cargo or works as the agent for someone else. Open
06 Two layers: master bill and house bill Draw the two bills on a forwarder shipment and say who is shipper and consignee on each. Open
07 Handling fees Explain what a handling fee is, tell it apart from a profit share and a margin, and ask a partner for its fee. Open
08 Debit notes, credit notes and the monthly statement Say which slip goes which way between agents, and how a statement of account nets them into one payment. Open
09 Twenty minutes: the shape of a one-to-one Run a twenty-minute network one-to-one in five phases, and know which phase each minute belongs to. Open
10 Your questions back Take the floor back with the right ask-backs, and hear which partner answers are good signs and which are warnings. Open

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